The Importance of Internal Customer Service

By: Tracey Campagna - Customer Service Representative, USA Region If an employee can think of their colleagues as internal customers, the work they do and the attitude with which they do it, would change dramatically. Everyone works for the customer, but a large number of employees don’t ever communicate directly with them. Production employees, maintenance, IT, team leaders and many Read more

28/09/2018
internal customer service
organizational culture
valid