Customer Engagement

|||Customer Engagement
Customer Engagement 2018-03-18T17:25:44+00:00
Customer Engagement

Customer Engagement

A solution that provides the right channel designed to help our clients engage with their customers in a proper and measurable manner. Delivering the Right Message, to the Right Audience, at the Right Time, in the Right Way.

Click here to view a case study regarding customer engagement.

Our solutions in this area:

Customer Segmentation

With more than 30 years of experience providing engagement services, the extensive practices for better segmenting an audience are an inherited knowledge of Valid. Utilize Customer Profile …

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Content Management

By providing proprietary and industry standard self-service tools, Valid is able to cope with many different requirements and adapt to the specific needs of our clients. We help you …

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Channel Execution

Valid offers various channel execution services aimed at getting the right message and offer to the right audience at the right time in the right way.  We have extensive experience preparing omni-channel …

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Web Portals

As no client is the same, we also believe each one has different needs to access their information. That is why we provide an extensive capability of creating customized portals to display your information internally …

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Loyalty and Couponing

Couponing module provides loyalty applications to users, allowing the creation, collection and management of coupons as well as redemption mechanisms to end users…

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Customer segmentation

With more than 30 years of experience providing engagement services, the extensive practices for better segmenting an audience are an inherited knowledge of Valid. Utilize Customer Profile modeling to rank your customers into groups and know how often it is profitable to engage with them by what channel.  Consider Recency, Frequency, Monetary Value, Lifetime Value, Multi channel options.  Re-examine how you are selecting rental lists, may be a larger untapped universe.

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Content Management

By providing proprietary and industry standard self-service tools, Valid is able to cope with many different requirements and adapt to the specific needs of our clients. We help you manage your content for engaging with your clients, with drag-n-drop interfaces, template management capabilities and versioning control. As advanced features, we embed unique barcode, personalize the messages per customer, adapt to weather conditions, provide countdown timers, generate secure pdf attachments or manage simple A/B testing mechanisms.

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Channel Execution

Valid offers various channel execution services aimed at getting the right message and offer to the right audience at the right time in the right way.  We have extensive experience preparing omni-channel campaigns to meet client requirements – saving clients time and money.  Our channel execution allows for unlimited keycoding, testing, or other custom segmentation that is needed to meet any specific marketing objectives.

We focus mostly on providing 5 main aspects for successfully delivering the service

  • Planning – properly supporting your anticipated planning with tool and specialized team, so that you are prepared when the time comes
  • Preparation – setting up the environment, template, measurement and guaranteeing it is according to your expectations
  • Executing – either providing you the proper tools for seamlessly execute your campaigns, or using our full service mode, we support you to start engaging with your audience
  • Dedicated oversight – our team remains alert throughout the time. As we know unforeseen happens, we are there to overcome it asap
  • Results and learning – making sure we close the loop and take the learnings from any engagement is essential to feedback your database and models, so the next campaigns run even better

We execute campaigns in multiple channels, including channels like EMAIL, DIRECT MAIL, SMS, MMS, APP, SIM Card, Location Based and Social.

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Web Portals

web Portals

As no client is the same, we also believe each one has different needs to access their information. That is why we provide an extensive capability of creating customized portals to display your information internally and to your customers. Customizing the layout is only one item inside capabilities as integration to OTPs or single sign on systems, or even integrating payment capabilities to the portal.

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Loyalty and Couponing

Couponing module provides loyalty applications to users, allowing the creation, collection and management of coupons as well as redemption mechanisms to end users.

The retailer will benefit from an easy-to-use couponing tool that can be integrated into their POS system as well as from a low channel cost since it is used by a client who already has a network of customers and wants to leverage it. To a company with a network of customers, this solution serves to encourage the use of their own digital channels, delivering greater value to the end user and improving loyalty while this solution makes it possible for your customers to receive coupon promotions via a channel they already use and from a client whom they trust.

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